Hyderabad Full time R2872574 _About the job_ **_Our Team:_** _This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, effective, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions_ _The Senior ServiceNow Developer serves as the technical owner of ServiceNow platform development, ensuring_ **_optimal implementation of solutions across service management processes_** _. This role is responsible for_ **_designing, developing, and continuously improving ServiceNow applications_** _to drive business value throughout the service lifecycle. The Senior Developer manages complex technical implementations while leading strategic development initiatives that require sophisticated coding and platform transformation._ **_Main responsibilities:_** **_ServiceNow Platform Development_** _Design and implement ServiceNow solutions in collaboration with DIGITAL teams, in alignment with Service Designers and Business Analysts_ _Take accountability for code quality, performance, and adherence to development standards_ _Develop and maintain applications, workflows, and integrations within the ServiceNow platform_ _Establish technical roadmaps that support business objectives and enhance service delivery capabilities_ **_Solution Architecture and Implementation_** _Guide development teams and business analysts on optimal technical approaches and provide expert implementation support_ _Ensure coding best practices are followed in every sprint/delivery_ _Create and maintain comprehensive technical documentation for developed applications and processes_ _Coordinate with third-party vendors to manage technical activities and ensure timely completion_ _Drive continuous improvement of implemented solutions based on performance metrics and user feedback_ **_Technical Leadership_** _Lead or contribute to strategic development projects requiring complex coding and platform customization_ _Coordinate activities with cross-functional team members to drive project completion and technical excellence_ _Establish and maintain development standards, methodologies, and governance_ _Identify and mitigate technical risks through proactive planning and code reviews_ **_Stakeholder Management and Technical Advocacy_** _Translate business requirements into technical specifications and solutions_ _Build partnerships across the organization to champion effective technical approaches_ _Facilitate technical workshops and collaborative sessions to align stakeholders on solution architecture_ _Mentor and guide junior developers, providing technical leadership and support_ **_Innovation and Continuous Improvement_** _Identify emerging ServiceNow capabilities and technologies that could benefit the organization_ _Recommend process and technology improvements based on platform capabilities and industry best practices_ _Implement measurement frameworks to evaluate solution effectiveness_ _Drive adoption of new capabilities through technical enablement and knowledge sharing_ _About you_ **_Experience_** _5+ years of experience in ServiceNow development and customization_ _Proven track record in implementing and managing ServiceNow solutions in enterprise environments_ _Experience with ServiceNow modules including CSM, SPM and HRSD platform capabilities_ _Background in service management with focus on technical solution delivery_ _Experience in a global, cross-functional environment_ _ServiceNow certifications preferred (Administrator, Developer, Implementation Specialist)_ **_Soft skills_** _Well-organized with ability to structure, prioritize, and meet deadlines_ _Excellent communication skills with ability to explain technical concepts at different organizational levels_ _Hands-on approach to problem-solving and solution implementation_ _Effective business partnering and customer relationship management_ _Strategic thinking with ability to connect technical solutions to business outcomes_ **_Technical skills_** _Advanced in ServiceNow platform development (JavaScript, business rules, UI policies, client scripts)_ _Advanced in ServiceNow administration and configuration (CSM, SPM, HRSD modules)_ _Advanced in integration technologies (REST, SOAP, MID Server)_ _Advanced in workflow design and implementation_ _Advanced in data privacy principles and security best practices_ _Intermediate in designing, developing, and maintaining ServiceNow Employee Self Service (ESS) and Service Portal solutions_ _Intermediate in developing and customizing Service Portal widgets using AngularJS, HTML, CSS, Bootstrap, and JavaScript_ _Intermediate in configuring and maintaining Employee Center / Service Portal knowledge management capabilities_ _Working knowledge of ITIL, Agile, and Continuous Improvement frameworks_ _Understanding of data modelling and database design techniques_ **_Languages_** _: English (fluent)_ _Pursue progress, discover extraordinary_ _Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations,



doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people._ _At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity._ _Watch our_ ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t;=67s) _and check out our Diversity Equity and Inclusion actions at_ sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) _!_ **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t;=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! We are an R&D; driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) Start a career that makes a difference. Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.

📌 Senior ServiceNow Developer (Hyderabad)
🏢 Sanofi Group
📍 Hyderabad