**Lead Business Analyst** **Key Responsibilities** **Backlog & Delivery Management** + Partner closely with Product Owners to manage and prioritize squad backlogs. + Ensure user stories meet Definition of Ready (DoR) standards before development. + Facilitate story grooming, estimation, and planning sessions. + Support sprint planning and sprint goal definition. + Track dependencies, risks, and impediments impacting delivery. **Business Analysis Leadership** + Lead analysis activities across Business Lending and nCino journeys. + Create, refine, and review high-quality user stories and acceptance criteria. + Perform comprehensive impact assessments for proposed changes. + Ensure requirements are fully documented, maintained, and approved in JIRA and Confluence. + Mentor and guide Business Analysts within the squad. + Drive consistency in BA artefacts, documentation standards, and best practices. **Stakeholder Management & Workshops** + Facilitate workshops with business users, SMEs, technology teams, and senior stakeholders. + Elicit requirements and align stakeholders on business objectives and value outcomes. + Manage stakeholder expectations and provide clear communication throughout delivery. + Document decisions, actions, and follow-up activities. **Testing & Quality Assurance** + Lead Business Acceptance Testing (BAT) and User Acceptance Testing (UAT) activities. + Coordinate test planning, execution, defect management, and resolution. + Support creation of business scenarios, test cases, and readiness criteria.



+ Ensure delivered solutions meet business requirements and quality expectations. **Agile Delivery Support** + Support Agile ceremonies including stand-ups, refinement sessions, reviews, retrospectives, and sprint planning. + Remove blockers and drive resolution of delivery challenges. + Foster a culture of collaboration, transparency, and continuous improvement. **Production Support & Hypercare** + Assist production support teams in triaging and analyzing production issues. + Provide functional clarification on business processes, requirements, and expected system behaviours. + Support root cause analysis and issue resolution activities. **Domain Expertise** + Strong experience in **Lending domain** + Exposure to **Mortgage domain** (preferred) + Understanding of loan lifecycle: **Origination, Underwriting, Servicing** **Required Skills & Experience** **Essential** ✅ 10+ years of Business Analysis experience within Banking or Financial Services ✅ Strong Business Lending / Commercial Lending domain experience ✅ Hands-on experience with **nCino Loan Origination Platform** ✅ Proven experience leading Business Analysts within Agile delivery teams ✅ Expertise in: + Requirements gathering + User story creation + Process mapping + Impact analysis + Stakeholder management + BAT/UAT coordination + JIRA & Confluence ✅ Robust understanding of: + Loan Origination + Credit Processes + Lending Workflows + Customer Journeys + Data Lineage & Integration ✅ Experience working with: + Agile / Scrum methodologies + Cross-functional delivery teams + Senior business stakeholders

📌 Industry Consulting Manager (Mumbai)
🏢 NTT America
📍 Mumbai