The Branch Operations Executive will manage the day‑to‑day activities of the CLM Domestic BFSI back‑office unit, driving operational efficiency and delivering exceptional customer service. You will supervise a team of Customer Care Executives, enforce compliance standards, and collaborate with cross‑functional teams to meet service level agreements and business objectives. Responsibilities
• Supervise and mentor the Customer Care Executive (CCE) team to ensure high‑quality customer interactions.
• Monitor daily branch performance metrics and enforce SLA compliance.
• Handle escalated customer issues and coordinate timely resolutions.
• Coordinate with finance, compliance, and IT departments to streamline back‑office workflows.
• Develop and implement process improvement initiatives to boost efficiency.
• Prepare and present operational reports to senior management.
• Ensure adherence to regulatory and internal policy requirements.
• Manage staffing schedules, attendance, and resource allocation.




• Conduct regular training sessions on product knowledge and service standards.
• Maintain accurate documentation of operational procedures and customer communications. Qualifications
• Bachelor's degree in Business Administration, Finance, or related field.
• Minimum 3 years of experience in back‑office operations within the BFSI sector.
• Proven leadership experience managing a customer care team.
• Solid understanding of CLM (Customer Lifecycle Management) processes.
• Excellent communication and problem‑solving skills.
• Ability to analyze data and generate actionable insights.
• Familiarity with CRM and ticketing systems.
• Knowledge of regulatory compliance standards in banking and insurance.
• Proficiency in MS Office Suite and reporting tools.
• Detail‑oriented with a focus on delivering superior customer satisfaction.

📌 Branch Operations Executive (Mumbai)
🏢 Digitide Solutions
📍 Mumbai