Digitide Solutions Limited seeks a proactive Officer for its CLM Domestic BFSI Back Office team. The role involves being the first point of contact for customers, delivering accurate information, resolving issues efficiently, and maintaining strong relationships to ensure high satisfaction levels. You will work closely with cross‑functional teams to uphold service standards and compliance within the financial services sector. Responsibilities
• Respond to inbound customer calls, emails, and chat queries promptly.
• Verify customer identity and gather relevant information for issue handling.
• Diagnose and resolve product or service related problems within SLA.
• Escalate complex cases to senior support or relevant departments.
• Maintain accurate records of interactions in CRM system.
• Provide product knowledge and guidance to customers.
• Follow up on pending issues to ensure closure and satisfaction.
• Contribute to knowledge base articles and process improvements.




• Meet daily/weekly performance metrics (AHT, CSAT, FCR).
• Adhere to compliance and data security policies specific to BFSI sector. Qualifications
• Bachelor’s degree in Business, Finance, or related field.
• 1-2 years experience in customer care or back‑office operations, preferably BFSI.
• Strong communication skills in English (both verbal and written).
• Ability to handle high call volumes and multitask.
• Proficiency with CRM tools and MS Office suite.
• Knowledge of banking, insurance, or financial services regulations.
• Problem‑solving mindset with attention to detail.
• Ability to work in shift‑based schedule.
• Demonstrated empathy and customer‑centric attitude.
• Valuable computer literacy and typing speed (≥40 wpm).

📌 Officer (Mumbai)
🏢 Digitide Solutions
📍 Mumbai