Key Responsibilities
• Handle client queries through calls, WhatsApp, email, and other communication channels.
• Understand client requirements and provide quick and effective solutions.
• Coordinate with internal teams to resolve client issues.
• Follow up with clients and ensure timely resolution of concerns.
• Assist clients with event-related information, bookings, payments, and other concerns.
• Handle complaints professionally and ensure high client satisfaction.
• Maintain records of client interactions, queries, and feedback.
• Identify recurring client issues and communicate them to the relevant teams.
• Build and maintain positive relationships with clients.
• Manage multiple queries efficiently in a quick-paced environment. About Company: At SortMyScene, we make it easier for partygoers to discover events, reserve VIP tables, purchase tickets, and gain guest list admission to clubs/pubs/lounges. Currently, India's third biggest nightlife event ticketing platform.

📌 Client Service Executive in Mumbai
🏢 SortMyScene
📍 Mumbai