Role Overview: We are looking for a customer-focused Customer Success Specialist to manage client onboarding, provide first-level technical support, and drive product adoption. The ideal candidate should have a good understanding of REST APIs, JSON and Postman, along with solid client-handling and problem-solving skills.

Key Responsibilities
• Manage end-to-end client onboarding, implementation, UAT and go-live.
• Understand client requirements and coordinate implementation milestones.
• Troubleshoot API and integration issues by analyzing requests, responses, JSON payloads and status codes.
• Test and validate integrations using Postman or similar tools.
• Coordinate with Product and Engineering teams for issue resolution.
• Build strong client relationships and drive product adoption and usage.
• Communicate technical issues and updates effectively to technical and non-technical stakeholders.
• Identify recurring issues and share client feedback to improve processes and product experience. Key

Requirements:




• 2–5 years of experience in Customer Success, Technical Support, Client Success, Implementation or SaaS Support.
• Working knowledge of REST APIs, HTTP methods, JSON and status codes.
• Hands-on experience with Postman or similar API testing tools.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills in English and Hindi.
• Good client relationship management and stakeholder coordination skills.
• Ownership mindset with the ability to manage multiple client requirements. Good to Have:
• Experience in Fintech, BFSI, Payments or B2B SaaS.
• Knowledge of KYC, identity verification or fraud detection.
• Experience handling API-based integrations. Joining Preference: Immediate joiners preferred. Share your resume to [email protected]

📌 Customer Success Specialist (India)
🏢 Surepass Technologies
📍 India