Are you a detail-oriented communicator with a passion for transforming complex technical information into user-friendly documentation? If so, you'll thrive in our dynamic environment, where you will have the opportunity to collaborate with innovative teams, influence knowledge management strategies, and contribute to a culture that values clarity, accuracy, and continuous improvement in technology. Positions : 1

Experience:
3 to 5 years Budget : 15-17 LPA Shift: Regular Interview process: 2 Rounds(One F2F , One Virtual Interview ) Notice Period : immediate or less than 15 days.

Key Responsibilities
(1) Content Creation: Develop clear, concise, and accurate technical documentation, including but not limited to: ● Use AI tools and AL-assisted content development techniques to support research, drafting, editing, summarization, and the creation of accurate, user-focused technical content, with appropriate human review and validation. ● Knowledge base articles, (FAQs, how-to guides, troubleshooting steps),Standard Operating Procedures (SOPs) ,Training materials. (2) Knowledge Management: ● Organize and maintain technical information within our knowledge management systems Confluence to ensure easy discoverability and accessibility. (3)Content Updates and Maintenance: ● Regularly review, update, and retire documentation to keep content accurate, relevant, and aligned with current processes. ● Track content ownership, review cycles, and required updates. ● Identify content gaps, duplication, and opportunities for simplification (4)Stakeholder Collaboration: ● Partner with subject matter experts (SMEs) across BizTech and other cross-functional teams to gather information.



● Validate technical accuracy, process details, and audience relevance before publication. (5)User Experience and Continuous Improvement ● Understand the needs, roles, and use cases of target audiences. ● Design documentation that is intuitive, task-oriented, and effective for users with varying levels of technical knowledge. ● Gather and incorporate feedback from content users and stakeholders to continuously improve knowledge resources.

Qualifications:
● Bachelor's degree in Technical Communication, English, Computer Science, or a related field, or equivalent practical experience. ● 2-4 years of experience in technical writing, content development, or knowledge management roles in a technology-driven setting. ● Demonstrated ability to write clear, concise, and grammatically correct technical content for various audiences. ● Proficiency with common documentation tools and knowledge management platforms (e.g., Confluence, SharePoint etc). ● Basic understanding of software development lifecycles and/or IT service management (ITSM) principles. ● Strong organizational skills and attention to details. ● Experience in using AI tools,analytics, or search behavior to improve knowledge content. ● Ability to manage multiple tasks and prioritize effectively in a fast-paced ● Excellent interpersonal and communication skills to collaborate with cross-functional teams. Preferred

Skills:
● Familiarity with industry-specific standards and regulations. ● Knowledge of marketing principles and the ability to create engaging content. ● Excellent organizational and time management skills. ● Ability to work independently and collaboratively within a team.

📌 Content Developer (Bengaluru)
🏢 Beyondsoft
📍 Bengaluru