Company: Madhuban Toyota Department: Service

Location:
Mumbai, Maharashtra Position: Service Advisor Job SummaryWe are looking for a customer-oriented Service Advisor to join our Toyota service team. The candidate will be responsible for handling customer service requirements, coordinating vehicle servicing and ensuring a smooth service experience.

Key Responsibilities
• Welcome customers and understand their vehicle service and repair requirements.
• Prepare job cards and record customer complaints accurately.
• Explain service requirements, estimated costs and delivery timelines to customers.
• Coordinate with technicians and the workshop team for timely vehicle servicing.
• Provide regular updates to customers regarding vehicle repair status.
• Ensure quality checks and timely vehicle delivery.
• Handle customer queries, complaints and feedback professionally.
• Explain additional repair requirements and obtain customer approval.




• Maintain service records and follow Toyota service standards. Eligibility & Requirements
• Graduate or relevant qualification preferred.
• 1–3 years of experience as a Service Advisor in an automobile dealership.
• Experience in Toyota or other passenger car dealerships preferred.
• Valuable communication and customer-handling skills.
• Basic knowledge of vehicle servicing, repairs and automobile terminology.
• Computer knowledge and experience in service-related software.
• Ability to coordinate with customers, technicians and workshop teams. Skills Required
• Customer relationship management
• Communication and negotiation
• Problem-solving and coordination
• Service process knowledge
• Time management and attention to detail
• Interested candidates can share their updated CV for consideration.

📌 Automotive Service Advisor (Mumbai)
🏢 Madhuban Toyota India
📍 Mumbai