We are looking for a hands-on Senior IT Operations Engineer with strong experience in Microsoft 365, Exchange Online, SharePoint, Intune, Entra ID/Active Directory, Windows Server, and enterprise application support. You will manage day-to-day IT operations, troubleshoot complex issues, support application and infrastructure migrations, and act as a senior technical escalation point for the Service Desk.

Key Responsibilities
• Administer and support Microsoft 365, Exchange Online, SharePoint Online, Teams, and Entra ID.
• Manage endpoints using Microsoft Intune, including policies, application deployment, and compliance.
• Support Active Directory, SSO, MFA, Conditional Access, and Windows Server environments.
• Handle enterprise application administration, installation, upgrades, and troubleshooting.
• Act as an L3/escalation point for complex Service Desk issues.
• Support Microsoft 365, application, database, and infrastructure migrations.
• Provide basic administration and troubleshooting support for Microsoft Azure.
• Monitor system performance and perform incident troubleshooting and root cause analysis.
• Automate routine IT administration tasks using PowerShell.




• Work with global IT teams, vendors, and internal stakeholders. Required Skills
• 7+ years of experience in IT Operations, System Administration, Infrastructure, or Application Support.
• Solid hands-on experience with:
• Microsoft 365 Administration
• Exchange Online
• SharePoint Online
• Intune / Endpoint Management
• Entra ID / Active Directory
• Windows Server
• PowerShell
• Enterprise Application Administration
• Basic knowledge of Azure administration.
• Experience with IT migrations and Service Desk escalations.
• Good troubleshooting, communication, and stakeholder management skills.
• Familiarity with SQL Server and ITIL processes is preferred. Ideal Candidate A hands-on Microsoft IT Operations professional who can manage Microsoft 365 environments, endpoints, identities, applications, and complex technical escalations while supporting migration and modernization projects. Core

skills:
M365 | Exchange Online | SharePoint | Intune | Entra ID | Active Directory | Windows Server | PowerShell | Application Support | Azure

📌 Information Technology Operations Engineer (Chennai)
🏢 Cherry Bekaert
📍 Chennai