Manager – Guest Relations ?

Location:
Wonderla Amusement Park, Bengaluru ?

Experience:
10–15 Years About Wonderla Wonderla Holidays Limited, India’s largest amusement park operator, runs amusement parks and resorts across five locations – Kochi, Bangalore, Hyderabad, Bhubaneswar and Chennai – offering entertainment and fun for all age groups under the Wonderla brand. Recognized as a Great Place to Work in India, Wonderla is committed to providing a thriving work environment, making it one of the most desirable places to build a career. Wonderla parks are designed to give visitors of all ages a fun-filled and memorable experience, with thrilling rides, water slides, wave pools, entertainment shows, dining outlets and strict safety standards.

Key Responsibilities
• Lead the Guest Relations team to deliver exceptional guest experiences.
• Manage guest feedback, escalated complaints, and special requests.
• Train, coach, and mentor Guest Relations executives.
• Drive service excellence and maintain high customer satisfaction.
• Collaborate with Operations, Maintenance, F&B;, Security, and other departments to ensure seamless guest experiences.




• Conduct service quality audits and implement continuous improvement initiatives.
• Plan and execute guest engagement initiatives during events and peak seasons.
• Handle crisis situations professionally while ensuring guest satisfaction.
• Ensure adherence to Wonderla's service standards and operating procedures. Requirements
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (MBA preferred).
• 6–8 years of experience in a customer service leadership role, preferably in the hospitality, entertainment, retail, or QSR industry.
• Excellent communication, interpersonal, and leadership skills.
• Robust problem-solving, conflict resolution, and decision-making abilities.
• Excellent organizational and time management skills.
• Sound knowledge of customer service best practices and quality assurance processes.
• Passion for delivering exceptional guest experiences.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to work rotational shifts, including weekends, public holidays, and evenings as required.

📌 Guest Relations Manager (Bengaluru)
🏢 Wonderla Holidays
📍 Bengaluru