We are looking for an experienced Team Lead to manage IT/Technical Support operations, lead frontline teams, drive operational performance and ensure consistent delivery against business objectives.
Key Responsibilities:
- Manage day-to-day IT/Technical Support operations.
- Lead, mentor and motivate team members to achieve operational targets.
- Monitor key performance metrics, SLAs, productivity, quality and CSAT.
- Handle client interactions, stakeholder coordination and escalations.
- Identify process improvement opportunities and drive operational efficiency.
- Ensure adherence to process guidelines and achievement of team targets.
- Provide regular performance feedback, coaching and development support to team members.
Requirements:
- Proven experience as a Team Lead in the BPO industry.
- Strong exposure to IT/Technical Support processes.
- Experience managing teams and monitoring operational metrics.
- Excellent leadership, communication and team-management skills.
- Solid analytical and problem-solving abilities.
- Must be available to join in November 2026.
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🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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