**Job Purpose** The System Operations Analyst is responsible for documentation, managing, promptly analyzing and escalating or solving problems inside the company's hosted-services production setting. The role is a blend of general technical and business knowledge as well as a solid understanding of the architecture of Clearing Systems and networks. **Responsibilities** + Monitor and manage incident response (1st level fix, notification, and escalation) within the production environment + Manage, diagnose and fix (based on runbook and knowledge) Incidents which are raised through Monitoring Tools, or via the Production Conference Bridge + Follow established runbooks to resolve incidents and contribute to peer review of new documentation as the team's knowledge base evolves + Assist in root cause investigation and resolution of production incidents + Meticulously follow the handover process documented to bring the next shift up to speed and highlight priority items or issues **Knowledge and Experience** + 1-2+ years of experience in an IT systems support, operations, or administrative role within a Windows environment; a university degree or equivalent experience is accepted + Working knowledge of networking fundamentals (TCP/UDP), basic PowerShell scripting,



and the ability to read and query SQL databases + Willingness to work shift rotations that include weekends and public holidays, as the company requires + Experience supporting Windows Server environments, including comfort operating at an administrative permission level + Familiarity with enterprise monitoring and alerting platforms (e.g., BigPanda, Spectrum View, or similar tools) + Basic understanding of database performance monitoring and the ability to identify and flag abnormalities + Excellent verbal and written communication skills + Logical approach, critical thinking and analytical problem-solving skills with an ability to identify the root cause(s) of a problem + Effective team player - able to interface / liaise effectively with a variety of IT and non-IT contributors and personalities across the organization + Ability to be organized and decisive while under pressure, when managing urgent and critical production issues + Excellent time management skills - A structured and organized approach to work, knows how to manage priorities and able to multi-task **Schedule** This is a full-time position that requires occasional shift work (day and night)

📌 Analyst I, Systems Operations (Hyderabad)
🏢 Intercontinental Exchange
📍 Hyderabad