Candidate Profile & Eligibility
* Minimum 10 years of experience in the hospitality industry, with relevant leadership experience.
* Candidates with a strong F&B; background will be preferred.
* Previous experience working with reputed or branded hospitality properties is highly desirable.
* Must have experience managing leisure resorts, wildlife resorts, destination properties or similar hospitality establishments.
* Robust understanding of resort operations, guest experience, revenue management and team leadership.
* Excellent communication and interpersonal skills.
* Strong commercial understanding with the ability to drive profitability.
* A proactive, energetic and solution-oriented personality.

Key Responsibilities
1. Overall Resort Operations
* Take complete ownership of the resort’s day-to-day operations.
* Ensure smooth coordination between Front Office, F&B;, Housekeeping, Recreation, Maintenance, Reservations and other departments.
* Maintain the highest standards of cleanliness, service delivery and operational efficiency.
* Ensure all departments function in accordance with company policies and SOPs. 2. Revenue & Business Development
* Drive room revenue, F&B; revenue and ancillary revenue.
* Identify new revenue-generating opportunities through activities, events, experiences and destination offerings.
* Monitor ADR, occupancy, RevPAR and departmental profitability.
* Work closely with the reservations and sales teams to improve business performance.
* Develop strategies to increase direct bookings, repeat guests and corporate business. 3. Food & Beverage Excellence
* Take special ownership of F&B; standards and revenue generation.
* Improve restaurant presentation, food quality, menu planning and service standards.




* Introduce innovative dining experiences, theme nights and guest engagement activities.
* Monitor food costs, beverage costs, inventory and wastage.
* Train and motivate the F&B; team to deliver exceptional service. 4. Guest Experience & Brand Positioning
* Personally engage with guests and ensure memorable experiences.
* Monitor online reviews and guest feedback across major OTA and review platforms.
* Proactively resolve guest complaints and service failures.
* Introduce unique jungle and leisure experiences that differentiate Mogli Resorts from competitors.
* Build a strong reputation for the property in the Kanha hospitality market. 5. Team Leadership & Human Resources
* Lead by example and establish a culture of accountability, discipline and teamwork.
* Develop department heads and build a strong second line of leadership.
* Conduct regular training, briefings and performance reviews.
* Identify manpower requirements and ensure optimum staff productivity.
* Maintain discipline, grooming standards and professional conduct across all departments. 6. Cost Control & Administration
* Ensure effective control over operational expenses.
* Monitor departmental budgets, purchases, inventories and consumption.
* Ensure proper documentation, reporting and compliance.




* Maintain close coordination with the Head Office and follow established reporting procedures. Leadership Expectations – The Mogli Way We are looking for someone who:
* Has a strong CAN-DO ATTITUDE and never approaches a challenge with a negative mindset.
* Leads from the front rather than simply delegating responsibilities.
* Is willing to get involved in ground-level operations whenever required.
* Believes in teamwork and takes ownership of both successes and failures.
* Is approachable, disciplined, energetic and decisive.
* Is passionate about hospitality and creating memorable guest experiences.
* Can work in a remote leisure destination and adapt to the dynamics of wildlife tourism.
* Believes in continuous improvement and bringing fresh ideas to the organisation. Key Performance Indicators (KPIs) Performance will be evaluated on: 1. Overall resort revenue and profitability. 2. Room occupancy, ADR and RevPAR growth. 3. F&B; revenue growth and departmental profitability. 4. Guest satisfaction and online ratings/reviews. 5. Cost control and operational efficiency. 6. Employee productivity, retention and team development. 7. Quality of service delivery and adherence to SOPs. 8. Innovation in guest experiences and destination activities. 9. Departmental coordination and reporting discipline. 10. Overall brand reputation and market positioning in Kanha. Our Expectation We are not merely looking for an administrator. We are looking for a hospitality leader who can take complete ownership of the property, inspire people, improve business performance and create experiences that guests remember. At Mogli Resorts, leadership means leading from the front, taking ownership and making things happen.

📌 General Manager (Jabalpur)
🏢 Mogli Resorts
📍 Jabalpur