Job Description
Team Leader – BPO (Night Shift) Company: Teleperformance Designation: Team Leader Shift: Complete Night Shift Industry: BPO Salary upto
- 7.5 LPA

Location:
Ghansoli, Navi Mumbai

Key Responsibilities
• Handle and manage a team of Customer service Agent.
• Drive performance on key KPIs: Quality, Productivity.
• Control attrition through engagement and timely interventions.
• Monitor and manage shrinkage (attendance, adherence, leaves).
• Provide real-time support, coaching, and call monitoring.
• Handle customer and process escalations effectively.
• Ensure strict adherence to SOPs, client guidelines, and company policies.
• Prepare and share daily/weekly performance reports.
• Coordinate with Quality, Training,



and Operations teams. Skills Required
• Strong team handling and leadership skills.
• Good understanding of BPO metrics (Attrition, Shrinkage).
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced night shift setting. Qualification & Experience
• Graduate in any discipline.
• 1–3 years of experience as a Team Leader/Senior Associate in BPO.
• Prior experience handling international clients preferred. APPLY NOW: [email protected] (phone hidden) HR MAMTA

📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai