About Mad Hauz Media Mad Hauz is a boutique brand and business partner for small businesses. We work across strategy, content, events and experiences, helping turn businesses into brands, both online and offline. You’ll join our small in-house team, working across businesses we own and operate as well as client projects. The mix spans hospitality, beauty, personal brands, communities and more. Role Description We’re looking for a mid
- to senior-level generalist with 4-6 years of work ex, strong project management and client servicing skills to take ownership of our social media accounts and keep work moving from brief to delivery. You’ll translate client goals into practical plans, manage day-to-day relationships and guide the people creating the work. You’ll be the reporting manager for our Senior Associate, Social Media & Content, while coordinating freelancers and specialists as needed. You should be able to judge an idea, sharpen a brief and give useful creative feedback. Hands-on creative skills are welcome, but the core of the role is getting strong work delivered through the team. You’ll work closely with leadership on direction, priorities and decisions that need their input. What You’ll Do Own client relationships. Understand each client’s business, audience and goals. Lead day-to-day communication, prepare for calls, capture decisions and follow through on actions. Keep clients informed about progress, feedback and approvals. Drive delivery. Turn agreed plans into clear tasks, owners and timelines. Maintain content calendars and project trackers, coordinate shoots and production, and follow up on dependencies before they become delays. Manage and support the team. Set priorities and expectations for the social media and content associate, review progress and provide specific feedback. Help them build judgement and ownership. Brief and coordinate external contributors so everyone knows what is needed and by when. Guide creative work. Move ideas through briefs, copy, design, editing, review and publishing. Check whether work is on-brand,



on-brief and ready for the client. Consolidate feedback and make sure revisions solve the actual problem. Connect strategy to execution. Translate brand objectives into content themes, formats and practical publishing plans. Bring relevant references and ideas, review performance, and use the findings to improve the next round of content. Protect quality and scope. Keep feedback, approvals and final assets organised. Flag scope changes, unrealistic timelines and capacity gaps early. Escalate material changes to scope, cost or timing with clear options and a recommended way forward. Skills and Requirements Experience independently managing social media accounts, client relationships or content projects, with examples of work taken from brief to delivery. Solid organisation and follow-through across multiple accounts, deadlines and shifting priorities. Clear, confident communication with clients and teammates, including the ability to ask good questions and manage expectations. Experience guiding junior teammates or coordinating creative contributors, with the ability to delegate and give constructive feedback. A good understanding of social media, especially Instagram, and a sharp eye for ideas, storytelling, copy, design and short-form video. Comfort with content calendars, project trackers, shared documents and platform analytics. Familiarity with Canva and editing workflows is useful. Accurate grammar, punctuation and language across client communication and content. Attention to detail is essential. What’s in It for You Work across multiple brands and industries, with ownership of client relationships and day-to-day delivery. Work closely with leadership on brand strategy and creative direction, and see how content connects to business goals. Help shape how a small team works, improve delivery processes and support the growth of junior teammates. Apply with

your profile
and 2–3 examples of relevant work at [email protected]. Tell us what you owned, who you worked with and the outcome. We’d like to understand how you think, manage people and projects, and get work across the line.

📌 Social Media (Mumbai)
🏢 Mad Hauz Media
📍 Mumbai