Location:
Gurgaon

Experience:
4–5 Years Industry: Automobile Job SummaryLooking for a customer-focused professional to manage customer complaints, coordinate with dealers and internal teams, and improve customer satisfaction across the assigned zone.

Key Responsibilities
• Handle customer complaints and ensure timely resolution within defined TAT.
• Coordinate with dealers, regional teams, call centres, and internal departments for complaint closure.
• Strengthen dealer CRM through training, monitoring, and regular reviews.
• Identify recurring complaints and implement corrective actions to reduce customer issues.
• Conduct zonal reviews and monitor dealer performance.
• Manage customer escalations and ensure effective resolution.




• Prepare MIS reports and presentations using Excel and PowerPoint. Required Skills
• Good communication skills in English and Hindi.
• Proficiency in MS Excel and PowerPoint.
• Basic automobile technical knowledge.
• Solid coordination, problem-solving, and time management skills.
• Customer-centric approach, empathy, and positive attitude. Education & Experience
• Graduate, preferably B.
Tech or Diploma in Engineering.
• 4–5 years of experience in Customer Support, Regional Service, Dealer CRM, or Process Quality.
• Automobile industry experience preferred.

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