Job Description
• Lead the Transition activities of newly completed properties.
• Serve as the primary point of contact for Planning & Project team during transitions.
• Develop and implement a standard transition framework, SOPs, checklists and project-specific transition plans.
• Monitor and respond to customer emails, queries, complaints, and concerns received through designated communication channels.
• Maintain regular communication with Project Heads, CRM, and relevant internal teams to address customer-reported issues.
• Coordinate with the concerned stakeholders to ensure customer issues are resolved within the agreed timelines.
• Communicate clear, professional, and customer-friendly responses.
• Maintain a record of customer complaints, requests, actions taken, and resolution status.




• Escalate unresolved or critical customer issues to the appropriate stakeholders for timely intervention.
• Keep customers informed about the status of their issues and communicate resolutions appropriately.
• Ensure qualified and consistent communication with customers and internal stakeholders.
• Identify recurring customer issues and share feedback with the relevant teams to support service improvements.
• Implement best practices in transition and optimize performance and satisfaction.
• Oversee the adoption of technology and tools that streamline transition process.
• Prepare and present transition summaries and performance reviews to senior leadership.

📌 DGM – Transition (India)
🏢 Prestige Group
📍 India