Company Description Allana Group (Allanasons Pvt Ltd), established in 1865, is India’s largest exporter of branded processed food products and agro commodities, serving more than 85 countries. The group operates world-class, integrated manufacturing facilities strategically located near raw material sources and ports to ensure efficient production and logistics. Allana holds market leadership in frozen and chilled meat, aseptic and frozen fruit and vegetable products, coffee, and spices. The company is globally recognized for Frozen Halal Boneless Meat, with products enjoyed by consumers across South East Asia, the Middle East, CIS, Africa, and Pacific Basin nations. Its strong international reputation for reliable service and consistent quality makes Allana a preferred producer and exporter in global markets. Role Description This is a full-time, on-site CSR Officer role based in Colaba. The CSR Officer will support customers by responding to inquiries, resolving issues, and ensuring a positive experience across multiple communication channels. Responsibilities include handling customer complaints, tracking and following up on service requests, and maintaining accurate records of interactions.



The role involves collaborating with internal teams to address customer needs, monitoring customer satisfaction levels, and identifying opportunities to enhance service quality. The CSR Officer will also contribute to improving customer service processes and uphold Allana Group’s standards for professional, courteous, and timely support. Qualifications
• Strong customer-facing skills, including Customer Service and Customer Support capabilities.
• Ability to drive Customer Satisfaction and maintain a high-quality Customer Experience.
• Experience working as Customer Service Representatives or in similar customer-focused roles.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work in office in Colaba and collaborate effectively with cross-functional teams.
• Proficiency in basic computer applications and CRM or ticketing systems is an advantage.
• Prior experience in FMCG, food processing, or export-oriented organizations is beneficial.
• Relevant diploma or bachelor’s degree in business, commerce, or related fields preferred.

📌 CSR officer (Mumbai)
🏢 Allana Group
📍 Mumbai