Description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. This role is ideal for freshers or entry-level candidates looking to start their career in customer service. As a Customer Support Executive, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and ensuring a high level of customer satisfaction.

Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information and assistance to customers regarding products and services.
- Resolve customer complaints and issues effectively while maintaining a positive customer experience.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction and resolve issues efficiently.
- Identify opportunities for process improvements and recommend solutions.

Skills and Qualifications





- Excellent verbal and written communication skills in English and Hindi.
- Robust problem-solving abilities and a customer-oriented mindset.
- Proficiency in using customer support software and CRM systems.
- Basic understanding of product knowledge related to the services offered by the company.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong attention to detail and organizational skills.

Candidate who is good in written & verbal communication. Good call handling skills.

Support provided by a business or organization to its employees.

This is a voice process and the communication with the customer that can happen through phone, emails and through portal tickets.

Shift Time - Rotational Night

Work from Office

Location -

1.Vikhroli West, Mumbai.

2.Airoli, Mumbai.

📌 Customer Support Executive (Mumbai)
🏢 Diensten Tech
📍 Mumbai