Support Analyst (Bengaluru)

Support Analyst (Bengaluru)

05 Nov
|
MyCareernet
|
Bengaluru

05 Nov

MyCareernet

Bengaluru

Key

Skills:
Data Migration, Master Data, Mercury Test, MDM, UAT, Testing Roles and

Responsibilities:
• Administer and maintain Mercury master data, ensuring accuracy, completeness, and appropriate control.
• Support Mercury deployment, data migration, release readiness, and post-live application management.
• Perform functional validation and Mercury testing before application releases and migration activities.
• Provide first-level user support, investigate incidents, and coordinate resolutions with application editors and IT teams.
• Prepare functional specifications, support documentation, user guidance, and training materials for Mercury processes and workflows. Skills Required:
• 3
- 8 years of experience in application support, functional administration, master data, or data migration.




• Hands-on experience with Mercury application support, functional administration, or equivalent enterprise application support.
• Strong understanding of master data management and data migration controls.
• Experience executing functional tests and validating application changes or migration outcomes.
• Ability to analyze user issues, document requirements, support integrations with business processes, and coordinate issue resolution. Valuable to Have:
• Experience with UAT and structured testing activities.

Education:
Advanced university degree in Engineering, Finance, Information Technology, or a related discipline.

📌 Support Analyst (Bengaluru)
🏢 MyCareernet
📍 Bengaluru

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