? We're Hiring: Executive – Case & Communications Management ? Job OverviewWe are looking for a detail-oriented and disciplined Executive to manage daily operational activities, customer communications and case documentation. Roles & Responsibilities
• Handle emails and respond to queries as per SOP.
• Manage WhatsApp queries and customer communications.
• Handle customer onboarding calls.
• Process IVR data, transcripts and callbacks.
• Update and maintain case records.
• Manage documentation, data entry and reports.
• Ensure accuracy and timely completion of assigned tasks.
• Coordinate with internal teams for smooth case handling. Required Skills
• Positive written and verbal communication.
• Basic MS Excel knowledge.
• Email and customer query handling.
• Documentation and data management.
• Attention to detail.
• Ability to follow SOPs.
• Time management and multitasking. Eligibility
• Graduate in any discipline.
• 0–2 years of experience.
• Freshers can also apply.
• Must be comfortable working from the Mumbai office. Eager to make a difference? ? Apply now to become part of our growing team

📌 Executive – Case (Mumbai)
🏢 Tap Growth ai
📍 Mumbai