Position
- Manager – Planning & Commercial Location
- BKC, Mumbai Experience
- 7–10 years in retail planning and commercial operations, including team supervision. Industry
- Retail/FMCD Education-Bachelor’s degree in commerce, Finance, Business Administration or a related discipline; relevant postgraduate qualification preferred. Job Purpose Drive planning and commercial management for Samsung’s D2C COCO retail business through annual planning, performance analysis, inventory availability, expense management and financial controls. Partner with the GM & Business Head – D2C COCO on P&L; planning and tracking, supporting revenue and profitability objectives through coordination with Operations, Finance, Marketing, category teams and Head Office. Purpose of Role and Key Deliverables Manage business planning and commercial processes, ensuring timely reporting, stock readiness, cost discipline and compliance.

Key responsibilities
include: Business Planning and Reporting 1. AOP and Business Performance
• Prepare the AOP covering category-wise sales, margins, OPEX and inventory; phase targets into monthly, weekly and daily plans.
• Drive P&L; planning and tracking in partnership with the GM & Business Head – D2C COCO; analyse variances, update forecasts and follow through on corrective actions.
• Assess the revenue, margin and inventory impact of pricing, promotion and product-mix recommendations. 2. MIS, Business Tools and Management Reviews
• Prepare and present AOP and weekly, monthly, quarterly and annual business reviews, highlighting performance, risks and actions.
• Maintain the Stock Tracker, Affordability Tracker, Weekly Sales Review dashboard and CRM MIS; ensure refresh, validation and Monday delivery of weekly reporting.




• Reconcile data before reporting; train Operations on the tools and build standard templates suitable for future COCO stores. Inventory Management 3. Forecasting, Replenishment and Launch Readiness
• Forecast category
- and SKU-level demand and submit monthly requisitions. Plan replenishment in sequence: store stock, STO from warehouse, Estore virtual stock, then fresh demand; ensure timely receipts.
• Maintain appropriate weeks of stock cover, especially during launches and promotions; address stock-outs, ageing and excess inventory. •Coordinate with product managers, supply teams and Operations on launch stock, demo availability and timely display readiness. 4. Stock Control and Warehouse Coordination
• Oversee stock records, transfers, returns, physical verification and system reconciliations; coordinate stock flow and documentation with warehouse and logistics teams.
• Investigate discrepancies and initiate stock adjustments, recovery proposals and insurance claims through approved processes Financial and Commercial Management 5. Offers and Head Office Coordination
• Coordinate approved offers with category teams; proactively communicate bank offers, cashback, EMI/finance schemes, discounts, eligibility and validity through the Affordability Tracker before implementation.
• Monitor execution and commercial impact; resolve discrepancies and track claims, settlements and Head Office dependencies. 6. Financial Controls, Reconciliations and Compliance




• Ensure billing, cash, card and digital collections reconcile with system records and settlements; investigate day-end variances and track outstanding items to closure.
• Process NEFT refund RFAs and other commercial requests; review gift card reconciliations and replenishment, approving only within delegated authority.
• Maintain audit-ready records and close audit findings; coordinate cash, POS, inventory and loss-prevention controls with Operations, cashier and security teams. 7. OPEX, Cost Management and Mall Coordination
• Manage all operating expense budgets; prepare proposals and business justifications and obtain required management approvals.
• Track committed and actual costs against budget, explain variances and implement cost-control measures, monitoring savings and service standards.
• Oversee invoice checks, expense documentation and payment follow-ups; coordinate with Jio World Plaza on lease obligations, CAM, marketing fund charges and related reconciliations. Administration and Team Management 8. Team and Administrative Oversight
• Manage assigned planning, MIS, inventory and administration personnel; set priorities, review delivery, coach staff and maintain process documentation and backup coverage.
• Oversee administrative services, vendors and facility requirements with Operations; follow through on service obligations, renewals and identified safety or maintenance gaps

Skills:
Advanced formula-led Excel modelling and dashboards without macros (lookups, pivots, agile ranges and data validation); SAMS/SAP, POS, large sales-data extracts and PowerPoint. Attributes: Analytical judgement, accuracy, ownership, integrity, clear presentation skills and mature stakeholder management.

📌 Commercial Planning Manager (Mumbai)
🏢 Samsung India
📍 Mumbai