Requirements
• 3+ years of experience in NOC operations, Incident Management, or IT service management (ITSM).
• Valuable communication skill is must.
• Strong knowledge of database concepts, SQL and Linux commands.
• Deep familiarity with monitoring systems, ticket management systems (Jira, Salesforce etc) Responsibilities
• Overseeing ticket triage, managing critical alerts, leading scheduled maintenance activities, facilitating incident war rooms.
• Perform regular system maintenance activities, post-activity health checks, and preventive maintenance while optimizing window downtime to minimize service disruption.
• Respond to, triage, and resolve complex end-user and system support requests in strict alignment with defined SLAs.
• Enforce triage SOPs to minimize misrouted tickets and conduct shift-end backlog reviews to maintain zero unassigned queue items.
• Execute alert monitoring strictly through technical runbooks to eliminate missed alerts and reduce SLA breach rates.

📌 Senior Engineer (Gurugram)
🏢 GreyOrange
📍 Gurugram