Company Description Aster Medcity is a world-class quaternary care center in Kochi, featuring a multispeciality hospital and eight Centres of Excellence that deliver holistic, multidisciplinary care. The 800 bed facility is located on a 40-acre waterfront campus and specializes in areas such as Cardiac Sciences, Neurosciences, Orthopaedics & Rheumatology, Nephrology & Urology, Oncology, Women’s Health, Child & Adolescent Health, and Gastroenterology & Hepatology. Recognized as one of India’s most advanced healthcare destinations, Aster Medcity offers a comprehensive range of diagnostic and therapeutic technologies to support accurate and efficient treatment. The hospital holds prestigious JCI and NABH accreditations and has earned awards for excellence in nursing and environmentally responsible operating theaters. Aster Medcity is committed to attracting and nurturing top talent while fostering research, education, and an ethical, socially relevant work culture. Role Description The Call Center Associate locum based in office role based at Aster Medcity in Kochi. In this role, the associate responds to incoming calls from patients and visitors, provides information on hospital services, departments, and appointment scheduling, and accurately records details in the hospital’s systems. The role involves managing inquiries, handling basic service-related concerns,



and routing calls to the appropriate departments or healthcare professionals. The associate ensures a positive customer experience by communicating clearly, following established protocols, and maintaining confidentiality and professionalism at all times. Daily responsibilities also include updating records, adhering to quality and service standards, and collaborating with colleagues to support smooth call center operations. Qualifications
• Candidates should possess strong Communication and Customer Service skills to handle patient inquiries with clarity, empathy, and professionalism.
• Candidates should possess Customer Experience and Contact Centers skills to manage high call volumes, follow call scripts, and maintain service quality standards.
• Candidates should possess Computer Literacy skills to work with call center software, hospital information systems, and basic office applications.
• Previous experience in a healthcare or call center environment is preferred, along with knowledge of medical terminology or hospital processes.
• Ability to work in shifts, maintain composure under pressure, and adhere to confidentiality and data protection guidelines.
• Minimum of a graduate degree or relevant certification in customer service or healthcare administration is an advantage.

📌 Call Center Associate (Kochi)
🏢 ASTER MEDCITY
📍 Kochi