Job Description

About the role

You own CREW's cabs business end to end: every member gets a clean, safe, on-time cab with a good driver, and the cabs business grows profitably.

You will run airport transfers, hourly rentals, outstation trips and self-drive for our members. You will own our cab partners, live operations and the team that handles cab requests.

What you will own

- Supply. Find, onboard and manage cab vendors and fleet partners in our key domestic and international cities.

- Partner growth and incentives. Grow the partner base, design partner incentives that reward on-time and quality trips, and act as the escalation point for partners who miss standards.

- Premium service standards. Set and enforce standards for car type and age, cleanliness, driver behaviour and dress, and on-time pickup. Audit partners regularly.

- Safety and compliance. Make sure every driver is verified and every car has valid permits, insurance and fitness documents. Own the process for any safety incident.





- Live operations. Make sure every trip is tracked. Handle delays, no-shows and breakdowns rapid, with backup cars ready. Set up 24x7 escalation for trips in progress.

- Business targets. Own the cabs P&L;: bookings, revenue, margin, on-time rate, cancellations and customer experience metrics.

- Pricing and partner rates. Negotiate rates with partners, set member prices and keep a healthy margin.

- The team. Hire, train and lead the team that handles cab requests and any on-ground staff. Set targets, run performance reviews and coach.

- Partner billing. Work with Finance to check partner bills against completed trips and settle them on time.

- Process and automation. Write clear playbooks and work with Product and Tech to automate booking, driver assignment, tracking and updates to members.

📌 Manager- Sales & Ops - Cabs Category (Bengaluru)
🏢 Swiggy
📍 Bengaluru