We are looking for enthusiastic and customer-oriented Customer Support Executives to handle customer queries for Best Buy, a leading US consumer electronics retailer. The candidate will be responsible for assisting customers with product-related queries, order tracking, delivery concerns, returns, refunds, exchanges, technical troubleshooting, and general shopping assistance.

Key Responsibilities
• Handle inbound customer calls and assist customers with their queries.
• Provide information about electronic products such as laptops, televisions, mobile phones, home appliances and accessories.
• Assist customers with order placement, order tracking and delivery-related queries.
• Handle returns, refunds, exchanges and warranty-related requests.
• Troubleshoot basic technical issues with electronic devices.
• Resolve complaints related to delayed deliveries, damaged products and incorrect orders.




• Educate customers about product features, specifications and available services.
• Maintain customer satisfaction through effective communication and problem-solving. Skills Required
• Freshers and experienced candidates can apply, depending on the hiring requirement.
• Minimum qualification: 12th pass / Graduation
• Excellent English communication skills.
• Valuable listening and problem-solving abilities.
• Basic knowledge of computers and electronic gadgets.
• Customer handling and conflict resolution skills.
• Ability to work in a target-driven environment.
• Basic computer knowledge and familiarity with CRM tools.
• Willingness to work in rotational shifts.

📌 Customer Service Representative (Bengaluru)
🏢 Best Buy
📍 Bengaluru