WE ARE HIRING TORQUE AND TAILOR Premium & Luxury Automotive Segment We are looking for passionate, well-groomed and customer-centric professionals who understand the importance of delivering an exceptional luxury automotive experience. 1. CUSTOMER RELATIONSHIP MANAGER (CRM) Open Positions: 1

Key Responsibilities
- Manage relationships with premium and luxury car customers.
- Ensure a seamless and personalized customer experience throughout the ownership journey.
- Handle customer escalations, feedback and complaints with professionalism.
- Coordinate with sales, service, detailing and operations teams.
- Manage customer follow-ups, appointments and service reminders.
- Oversee vehicle delivery experiences and ensure customer satisfaction.
- Build long-term relationships with HNI and premium clientele.
- Develop customer retention and loyalty initiatives.
- Monitor customer satisfaction scores and service quality.
- Lead and guide the customer relations team. Candidate Profile:
- Graduate in any discipline.
- 3–5 years of experience in customer relationship management,



preferably in luxury automotive, premium hospitality or high-end retail.
- Excellent communication and interpersonal skills.
- Professional grooming and polished personality.
- Ability to handle premium and HNI customers.
- Robust leadership, coordination and problem-solving skills.
- Knowledge of CRM systems and customer management processes. COMPENSATION

Salary:
As per industry norms, based on experience and suitability.

HOW TO APPLY
? Interested candidates can share their updated CV at: [email protected] Email Subject:
- Application – Customer Relationship Manager
- Application – Customer Relationship Executive At Torque and Tailor, we believe luxury is not just about the car; it's about the experience we create for every customer. Join our team and be a part of the premium automotive experience #TorqueAndTailor #Hiring #LuxuryCars #PremiumAutomotive #CustomerExperience #CRMJobs #AutomotiveCareers #LuxuryLifestyle

📌 Customer Service Manager (Navi Mumbai)
🏢 Torque and Tailor
📍 Navi Mumbai