We are looking for enthusiastic and customer-focused Customer Support Executives to handle customer queries for Walmart, one of the world's largest retail and e-commerce companies. The role involves assisting customers with online shopping, order tracking, payment issues, cancellations, returns, refunds, delivery concerns, grocery orders and product-related enquiries. Candidates should have excellent communication skills, a customer-first attitude and the ability to resolve customer complaints professionally. What you will do
• Handle inbound customer calls, emails and chat enquiries.
• Assist customers with online purchases and order-related queries.
• Help customers track orders and check delivery status.
• Handle cancellation, return, exchange and refund requests.
• Resolve complaints related to missing, damaged or incorrect products.
• Assist customers with payment failures, duplicate charges and billing issues.
• Handle grocery delivery and pickup-related concerns, where applicable.




• Provide information about product availability, pricing and promotions.
• Coordinate with delivery partners and relevant departments to resolve customer issues.
• Maintain customer satisfaction through effective communication and timely resolution. Who we need
• Freshers and experienced candidates can apply, depending on the hiring requirement.
• Minimum qualification: 12th pass / Graduation
• Excellent English communication skills.
• Strong customer service and interpersonal skills.
• Good listening and problem-solving abilities.
• Ability to handle difficult and dissatisfied customers.
• Basic computer knowledge and CRM navigation.
• Positive typing and multitasking skills.
• Ability to understand order management and payment-related queries.
• Willingness to work in rotational shifts.

📌 Customer Specialist (Bengaluru)
🏢 Walmart
📍 Bengaluru