Sayba Spaces | Mumbai | Full-time At Sayba Spaces, customer relationships continue well beyond a booking. We are looking for a CRM Specialist to take ownership of the post-sales customer journey for assigned residential projects, ensuring clear communication, accurate documentation, timely collections and coordinated support through possession. This opportunity suits someone who takes initiative, follows through persistently and enjoys working closely with customers and internal teams to get things done.

Key responsibilities
• Customer relationship management: Serve as the primary contact for assigned customers after booking. Address payment and documentation queries, share project updates and coordinate timely resolution of complaints and escalations.
• Collections and account management: Track payment schedules, issue demand notes, follow up on outstanding dues and coordinate receipts and account reconciliations with Accounts and Finance.
• Documentation and registration: Verify booking documents and KYC, coordinate agreements and NOCs, and liaise with Legal and registration agents to complete registration formalities accurately and on time.
• Bank and home-loan coordination: Liaise with banks on project approvals and Approved Project Finance documentation. Coordinate with customers, bankers and DSAs for home-loan approvals and timely disbursements.
• Internal coordination: Work with Sales, Legal, Accounts, Finance and site teams to resolve customer matters and keep commitments, records and communication aligned.
• Possession support: Coordinate customer communication, outstanding payment clearance and documentation required for possession, working closely with the handover team.
• Reporting and records:



Maintain accurate CRM data and customer files. Prepare daily, weekly and monthly MIS covering bookings, collections, outstanding dues, registration status and unresolved customer matters.
• Process compliance: Follow approved documentation and customer communication processes, support audits and coordinate applicable RERA requirements with the relevant teams. What we’re looking for
• A bachelor’s degree, with 3–5 years of experience preferred in post-sales CRM with a Mumbai real estate developer.
• Practical experience in customer account management, collections, agreements, registration and home-loan coordination.
• Working knowledge of real estate documentation, payment milestones and applicable RERA processes.
• Proficiency in Microsoft Excel, including VLOOKUP and Pivot Tables, along with Word, Outlook and PowerPoint.
• Experience using ERP or CRM platforms; familiarity with Salesforce/SFDC or Farvision would be an added advantage.
• Strong written and spoken English, with the ability to communicate effectively in Hindi. Marathi and/or Gujarati would be an added advantage.
• Strong attention to detail, sound judgement and a calm, qualified approach to customer concerns.
• A proactive, accountable working style, with the persistence to close pending matters and manage multiple priorities. Why Sayba Spaces? An opportunity to take meaningful ownership of customer relationships at the project level, work closely with teams across the business and grow with an expanding Mumbai real estate portfolio. Immediate joiners preferred. Interested candidates can apply through this LinkedIn job listing. #SaybaSpaces #Hiring #RealEstateJobs #CRMJobs #CustomerRelationshipManagement #MumbaiJobs

📌 CRM Specialist – Post-Sales (Mumbai)
🏢 Sayba Spaces
📍 Mumbai