Company Description iVENUS, the retail brand of Venus Data Products Pvt Ltd, was established in 1999 as a system integrator and Apple solution provider. Since opening its first Apple retail store in Surat in 2012, iVENUS has grown into the largest Apple Premium Retail chain in Western India, with 60 stores and 24 service centers across 25 cities in Gujarat, Maharashtra, Madhya Pradesh, Delhi, and Haryana. The company focuses on delivering high-quality customer experiences, end-to-end Apple solutions, and reliable after-sales support through authorized service centers. With more than two decades of industry experience, iVENUS has set a solid benchmark in Apple retail and services. The organization is committed to providing a supportive work environment and growth opportunities for its 500+ team members. Role Description The Customer Support Executive will handle customer inquiries and service requests related to Apple products, ensuring timely and accurate resolution. Responsibilities include assisting customers in-store with product information, troubleshooting basic technical issues, coordinating with service centers for repairs, and following up to ensure customer satisfaction. The role also involves managing online and phone-based support, documenting interactions,



and escalating complex issues to senior team members when needed. This is a full-time, on-site position based in Aurangabad, requiring close collaboration with the retail and service teams to deliver a consistent and positive customer experience. Qualifications
• Strong Customer Support and Customer Service skills to manage inquiries and provide professional assistance.
• Ability to maintain high Customer Satisfaction through proactive communication and problem-solving.
• Experience with Online Support channels, including email, chat, or phone-based assistance.
• Basic Technical Support skills for Apple devices, with the ability to troubleshoot common issues or coordinate with service centers.
• Excellent verbal and written communication skills in English and local languages.
• Customer-focused mindset with patience, empathy, and attention to detail.
• Comfort working in a fast-paced retail environment and collaborating with cross-functional teams.
• Prior experience in retail, electronics, or technology customer support is an advantage.
• Minimum educational qualification: high school diploma; graduation in any discipline is preferred.

📌 Customer Support Executive (Aurangabad)
🏢 iVENUS - Apple Premium Partner
📍 Aurangabad