Company Description Tecell provides electric vehicle (EV) charging infrastructure and Charging Management Software (CMS) for charge point operators, fleet operators, enterprises, and real estate developers across India and globally. The company focuses on solving key challenges such as managing multi-vendor chargers from a single platform, ensuring reliable billing and monitoring, and scaling EV charging operations across multiple locations. Tecell’s interoperable, hardware-agnostic CMS is designed specifically for India’s regulatory, operational, and grid conditions. With deep CMS capabilities that go beyond basic charger monitoring, Tecell builds solutions optimized for scale, uptime, and commercial deployment. Applicants joining Tecell will work in a growing, impact-focused sector critical to the future of sustainable transportation. Role Description This is a remote internship role for a Customer Support Executive – Karnataka. The intern will respond to customer inquiries through online channels, phone, and email, ensuring timely and accurate support for Tecell’s EV charging solutions and CMS platform. Responsibilities include troubleshooting basic technical issues, escalating complex problems to the appropriate teams, and tracking support requests to resolution. The role involves maintaining customer satisfaction by providing clear communication, documenting interactions,



and following established support processes and service-level guidelines. The intern will collaborate with operations and technical teams to share customer feedback and contribute to improvements in products and services. Qualifications
• Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear, professional communication.
• Experience or aptitude in managing Online Support channels and maintaining high levels of Customer Satisfaction.
• Basic Technical Support capabilities, including understanding of software or technology products and ability to follow troubleshooting steps.
• Good written and spoken English; knowledge of Kannada or other regional languages in Karnataka is an advantage.
• Ability to learn quickly, follow structured processes, and work independently in a remote environment.
• Comfort with using CRM tools, ticketing systems, or helpdesk platforms; proficiency in common office and communication software.
• Education in engineering, computer science, business, or a related field is preferred, but candidates from other disciplines with relevant skills are encouraged to apply.
• Interest in EVs, clean energy, or tech-enabled services, and willingness to work flexible schedule if required for customer coverage.

📌 Customer Support Executive – Karnataka (India)
🏢 Tecell
📍 India