Position: Trainee Process Associate
- Accounts Receivables Salary Band: 15,000/
- to 18,000/
- pm CTC Bond: 24 Months (need to sign Employment Contract)

Benefits:
Cab Pick & Drop; Dinner provided by the company; Health Insurance/ ESI Qualification: Any Graduate (We welcome Freshers and Candidates with around 1 year of international Calling experience)

Location:
Hyderabad

Key Responsibilities
To execute all RCM (Revenue Cycle Management) Transactions efficiently ensuring the daily Production Targets are maintained with required quality. To record various production parameters and prepare different statistical reports. Education Qualification:
· Preferred Graduates in Arts/Commerce/Science or Government Recognized Diploma (12 +3) In Hospitality Management Such as Travel & Tourism, Hotels, and Interior. Computer Proficiency:
· Operating Knowledge of MS Office, typing speed of 30+ WPM Skill Sets: Language

Skills:
· Fluency in English language with neutral accent. Communication

Skills:
· Explicit Accent, Pleasant Voice, Telephone Etiquette and Good Listening Skills Attitude:
· Customer Orientation, Service Orientation, Empathy and Willingness to Learn and Conscientiousness, Team Player Mental agility:
· Ability to grasp, relate and quick response. Stress Management:
· Willingness to change and perform under pressure. Flexibility to work in a 24x7 work environment. Interpersonal

Skills:
· Ability to work in a team, willing to take lead, ready to assist and share knowledge with others. Productivity:




· Adhere to Service Level Agreements / Benchmark People:
· To co-ordinate with the team members to achieve targets.
· To follow the instructions from team leader.
· To adhere to the tenets of the floor policy.
· To adhere to the tenets of the PhyCARE privacy and security policy.
· To perform any additional duties as and when required. Quality:
· To follow the Norms required maintaining Quality Standards and cooperating with the QA Team during Audits. Communication – internal & external:
· To attend daily team briefings
· Proper communication within the team and escalate the related issues to the team leader for timely resolution
· Strictly follow the SLA (service level Agreement) while making External Communication Customer Relations:
· Responsible for attending/making calls as per project requirement
· Responsible for effective communication with the end customer as per project requirement (us accent)
· Responsible to achieve targets as per the schedule
· Responsible for optimum utilization of data/resources With Specified Benchmark Authority:
· Access Database to read and write Performance Measure:
· Measures target achievements, skills and behavior at work
· Experience in financial / service industry. Preferable
- international call-centre experience on a transaction-based process in the insurance/healthcare/financial services industry vertical. To apply please send your updated resume to [email protected]

📌 Trainee Process Associate (Hyderabad)
🏢 PHYCARE SERVICES (INDIA) PRIVATE
📍 Hyderabad