About Claro Energy Claro Energy is a leading clean energy company in India with 15+ years of experience in building decentralized renewable energy solutions. We have delivered 1,00,000+ solar projects across solar irrigation pumps, rooftop solar, and large-scale clean energy programs, working closely with farmers, households, institutions, and government initiatives across multiple Indian states. As we scale further, we are building an AI-first data and intelligence foundation to power automation, forecasting, and faster decision-making across operations, growth, inventory, and finance.

About The Role
Our installed base is growing faster than any in-house service team can cover. We are building a freelance O&M; partner network: certified solar technicians who handle servicing, breakdowns, preventive maintenance, and warranty calls for rooftop solar and solar pump systems in their own districts. You will own this network from start to finish. You will source partners, verify them, onboard them, activate them, and keep them. Think of it as the partner/supply lead role at a mobility or home-services platform, applied to solar field service. You will also work with the tech team on bringing AI into processes to smoothen up operations, from partner screening to job allocation.

Key Responsibilities
Partner Acquisition
• Build supply pipelines of freelance technicians district by district, using ITIs, local electrical contractors, ex-installer networks, dealer referrals, and digital channels
• Map coverage gaps against our installed base and service ticket density, then prioritize recruitment accordingly
• Run referral and drive-based hiring campaigns to hit district-level partner targets Verification & Onboarding
• Own the onboarding funnel from lead to document collection, KYC, and background check, through skill assessment and agreement signing,



and finally activation
• Run practical skill assessments for both rooftop (on-grid/hybrid) and solar pump (AC/DC, VFD controllers) systems
• Get partners onboarded onto the partner app/CRM, covering job acceptance, photo-proof uploads, and closure workflows Training & Certification
• Design and run induction and certification modules on Claro product lines, safety standards, RMS diagnostics, and service SOPs
• Build a tiering system (e.g., Bronze/Silver/Gold) based on skill level, ratings, and SLA performance, and tie it to job priority and payouts Activation, Quality & Retention
• Track first-job activation, ensure partners complete their first jobs within defined timelines, and fix drop-offs
• Monitor partner performance on TAT, first-time-fix rate, customer ratings, rework, and photo-proof compliance
• Run quality audits and field spot checks, and manage escalations, warnings, and offboarding
• Work with Finance on rate cards, incentive structures, and on-time payouts, since payouts are the top driver of partner retention
• Run partner engagement through WhatsApp communities, monthly calls, and recognition programs Process & Data
• Maintain a clean partner database with skills, coverage pincodes, tier, tools owned, and availability
• Work with the tech team to automate screening, reminders, and job-routing using n8n/Make and AI agents
• Publish weekly dashboards covering funnel conversion, active partners,



district coverage, SLA adherence, and churn What We're Looking For
• 3–6 years in partner/supply onboarding, field operations, or service network management. Gig/marketplace platforms (mobility, home services, logistics) or solar/electrical service companies are ideal backgrounds
• Proven track record of building and scaling a distributed partner or vendor network across multiple geographies
• Enough technical comfort with solar systems to assess a technician's skill. You do not need to be an engineer
• Strong data discipline: you run the funnel on numbers, not gut feel
• Comfortable in Tier 2/3 towns and rural geographies; fluent in Hindi and English, and regional languages are a plus
• Comfort with CRMs, Google Sheets, and automation tools; exposure to n8n, Make, or AI tools is a robust plus Success Metrics — First 6 Months
• Active, certified partners in target districts against plan
• Lead-to-activation conversion rate and time-to-activate
• Service TAT and first-time-fix rate across partner-handled tickets
• 90-day partner retention rate Why Join
• Build a field service network from zero, with direct impact on customer uptime across 1,00,000+ installations
• Run a marketplace-style operations model in solar, a space where very few companies have built one
• Work closely with leadership and the tech team on automating a ground-level operation

How to Apply
Click Apply — you'll be redirected to our careers portal. Once there, click Apply Now again and fill out the short form with your LinkedIn ID, resume, and contact details. Alternatively, send your updated resume directly to [email protected] with the subject line: Application – Partner Onboarding Lead – O&M; [Your Name]

📌 Partner Onboarding Lead – O&M (New Delhi)
🏢 Claro Energy
📍 New Delhi