Position Summary Specialist Deputy Manager
- HR Services Learning & Talent Support Services
- Deloitte Support Services India Private Limited As the Deputy Manager this role involves high engagement with USI HRS Learning & Talent Support Services team members, effective team and people management, and building strong relationships with stakeholders, Business Process Owners (BPOs), and end users. The right candidate will be responsible for leading a team providing learning admin support, collaborate closely with teams to manage training administration, manage escalations, and ensure service level agreements are met. Identify opportunities for service improvements through Continuous Service Improvement (CSI) and/or Robotic Process Automation (RPA). Deliver consistently high customer service and meet HR Services objectives. Work you'll do As a Specialist Deputy Manager on the Learning & Talent Support Services team, you will be responsible for:
• Lead a 15–20-person team of Assistant Managers, Senior Analysts, Analysts, and Associate Analysts delivering learning-administration support .
• Manage day-to-day operations, including workload and queue management, service-delivery processes, Service Catalogue maintenance, and monitoring of service-level agreements (SLAs), key performance indicators (KPIs), quality, productivity, capacity, and individual and team utilization.
• Develop resource forecasts and forward plans; report service performance; and identify, assess, and escalate delivery risks, issues, dependencies, and recommended mitigations to USI LTSS leadership and stakeholders.
• Build relationships with stakeholders, Business Process Owners (BPOs), and end users to understand requirements, manage escalations, resolve issues, and implement actions that prevent recurring concerns.
• Identify and deliver Continuous Service Improvement (CSI) and Robotic Process Automation (RPA) initiatives that strengthen processes, controls, customer experience, and operational outcomes.
• Lead people, performance, communication, and governance activities by conducting regular check-ins and reviews, providing feedback, identifying training needs, ensuring USI and UK compliance, resolving team conflicts, coordinating team briefings and team-building activities, supporting recruitment, monitoring policy and process changes, and contributing to wider HR Services projects. The team The Internal Client Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support,



marketing and IT services.

Location:
Hyderabad Shift Timings: 2 PM-11PM Qualifications &

Experience:
Required:
• Graduate degree
• 2–4 years managing teams of 15–20 full-time equivalents (FTEs)
• Experience in Change and transformation along with AI adoption and implementation Preferred:
• Diploma in Learning/Training & Development
• Experience in learning and development
• 8–10 years in learning administration How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that excellent people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware.

We offer
well-being programs and are continuously looking for current ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters.



This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones,

we offer
a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 371619 Specialist Deputy Manager
- Learning Admin
- Hyderabad Hyderabad, Telangana, India

📌 Specialist Deputy Manager (Hyderabad)
🏢 Deloitte
📍 Hyderabad