JOB PURPOSE To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities ORGANISATION CHART Position Title Reports To Reportees Circle Incharge Zonal Head Divisional Incharge KEY ACCOUNTABILITIES Responsibilities Key Performance Indicators (KPIs) Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies Steer consumer interactions and enable quick resolutions of issues / grievances Go-Live of Smart Meters as per timeline Quality Checks KEY ACCOUNTABILITIES
- Additional Details EXTERNAL INTERACTIONS Outsourced agencies, consumers INTERNAL INTERACTIONS Zonal Heads, Technicians, Stores Team FINANCIAL DIMENSIONS OTHER DIMENSIONS EDUCATION QUALIFICATIONS B.
Tech / Diploma (Electrical)



RELEVANT EXPERIENCE 7 to 10 years of relevant experience in construction / power distribution / meter installation COMPETENCIES
• Regulatory Compliance (Practitioner)
• Consumer Engagement and Issue Resolution (Practitioner)
• Meter O and M and Troubleshooting (Practitioner)
• Stakeholder Liasoning (Practitioner)
• Vendor Partner Management (Practitioner)
• Quality Management (Practitioner)
• Performance Monitoring (Practitioner)
• Networking
• Personal Effectiveness
• Teamwork & Interpersonal influence
• Stakeholder Focus
• Entrepreneurship
• Capability Building
• Social Awareness
• Planning & Decision Making
• Execution & Results
• Strategic Orientation
• Problem Solving & Analytical Thinking

📌 Circle In Charge (Hathras)
🏢 GMR Group
📍 Hathras