Role & responsibilities

Experience Required: Minimum 12-15+ years (with core experience in Premium Commercial Real Estate, Shopping Malls, Luxury Hotels, or Large Scale IFM Operations)

Job Purpose

The Senior Security Manager is responsible for establishing, executing, and managing the overall security, life safety, crisis management, and loss prevention framework across property operations. This role demands a seasoned security leader to protect assets, occupants, guests, and operational integrity while maintaining seamless integration with daily facility management.

Key Responsibilities

1. Strategic Security Operations & Governance

- Design, implement, and standardise security operating procedures (SOPs), physical security protocols, and emergency response plans tailored for high-footfall assets (malls/hotels/mixed-use).
- Oversee physical security infrastructure including CCTV, Access Control Systems (ACS), Perimeter Intrusion Detection Systems (PIDS), and Command Center/SOC operations.
- Conduct regular threat and risk assessments, security audits, and vulnerability analyses to mitigate operational risks.

2. Loss Prevention, Risk Management & Crisis Handling

- Execute robust loss-prevention strategies to control shrinkage, theft, unauthorized access, and asset damage.
- Act as the Incident Commander during emergencies, managing evacuation plans, bomb threats, active threats, structural emergencies, and crowd control scenarios.
- Lead internal investigations into security breaches, fraud, misconduct, and theft, providing executive reports and corrective action plans.

3. Vendor & Team Leadership

- Direct and manage outsourced security agencies,



guarding personnel, and physical security contractors, establishing strict KPIs and SLA compliance.
- Lead, mentor, and train in-house security officers, shift supervisors, and emergency response teams (ERT).
- Conduct regular drills, crowd management training, VIP movement protocols, and fire/life-safety exercises across tenants, staff, and contractors.

4. Liaison & Compliance Management

- Maintain proactive liaisons with local law enforcement, fire safety departments, traffic police, municipal authorities, and government intelligence agencies.
- Ensure 100% compliance with local statutory regulations, labor laws regarding security deployment, fire safety norms, and industry-specific security standards.
- Coordinate parking security, valet operations, traffic movement, and perimeter security for peak volume days, sales events, and high-profile visits.

Required Qualifications & Experience

CriterionRequirementEducation

Bachelors Degree in any discipline (Graduate). Formal certifications in Security Management (CPP, PSP, or equivalent) preferred. Ex-servicemen (Armed Forces/Paramilitary/Police background) highly desirable.

Experience12 to 15+ years of progressive leadership experience in physical security management within Malls, 5-Star Hotels, High-End Commercial Properties, or IFM verticals.

Technical SkillsHands-on experience with up-to-date security automation, IBMS, Control Room management, VMS, AI-based video analytics, and incident management software.

Soft SkillsHigh crisis leadership, strong command capability, assertive communication, stakeholder management, and conflict resolution expertise.

📌 Security Manager (Pune)
🏢 Cbre
📍 Pune