Role & responsibilities

- Support the sales team in preparing freight quotations for Air, Sea, and Land shipments.
- Coordinate with shipping lines, airlines, transporters, CHA, and overseas agents for rates and shipment updates.
- Follow up with customers regarding quotations, shipment status, and service requirements.
- Maintain customer records, sales reports, and shipment databases in CRM/ERP systems.
- Coordinate with operations and documentation teams to ensure smooth execution of shipments.
- Prepare and verify shipping documents such as Invoice, Packing List, BL/AWB, Delivery Orders, etc.
- Assist the sales team in achieving monthly and yearly sales targets.
- Handle customer inquiries, complaints, and resolve service-related issues promptly.
- Monitor shipment movements and provide regular updates to customers.




- Support business development activities and maintain robust customer relationships.
- Prepare MIS reports, sales performance reports, and management updates.
- Ensure compliance with company SOPs and freight forwarding regulations.

Preferred candidate profile

Good communication and interpersonal skills.

Knowledge of International Freight Forwarding procedures.

Understanding of Import & Export documentation.

Ability to coordinate with multiple stakeholders.

Customer service orientation and problem-solving skills.

Good negotiation and follow-up abilities.

Proficiency in MS Office (Excel, Word, Outlook).

Experience in CRM or logistics software is preferred.

Ability to work under pressure and meet deadlines.

📌 Sales Support Coordinator (Bengaluru)
🏢 Yusen Logistics
📍 Bengaluru