1. Identify the potential improvements in technology and process and work with customers to drive business outcomes (e.g., DSO reduction, increased auto-match rates).
2. The "Day-in-the-Life" Audit: Conduct deep-dive observations of client finance workflows to identify friction points and bottlenecks.
3. Adoption Strategy: Design and execute playbooks that drive user engagement and ensure the AI platform becomes the backbone of the clients finance operations.
4. Operational Committee Ownership: Lead monthly meetings with client SMEs to review health metrics and tactical progress.
5. Executive Readiness: Manage up and prepare executives for Steering Committees, providing the data-driven narrative of value delivered.
6. The 80/20 Rule: Stack-rank client requests and technical enhancements.



You must possess the business acumen to negotiate with client managers, focusing resources on the 20% of changes that drive 80% of the impact.
7. Roadmap Alignment: Prevent "scope creep" by aligning client desires with the core product vision, ensuring scalability over customization.
8. Orchestration: Stakeholder management of internal resources across Product, Engineering, and Consulting to solve high-impact escalations. Task Force Leadership: When a critical issue arises, you lead the war room. You own the resolution timeline and the post-mortem strategy to prevent recurrence.

📌 Technical Account Manager (Hyderabad)
🏢 HighRadius
📍 Hyderabad