SOC Business Operations - Mumbai - Work from Office

We are looking for a proactive skilled to manage SOC Business Operations, MIS reporting, IT vendor coordination, SLA monitoring, procurement activities, and IT asset management. The role involves coordinating with IT, Finance, Operations, and external service providers to ensure smooth service delivery and operational efficiency.

Key Responsibilities

- Collect and consolidate daily, weekly and monthly operational data.
- Prepare MIS reports, dashboards, presentations, and management summaries.
- Track IT incidents, service requests, pending tickets, response times, resolution times, and SLA compliance.
- Coordinate periodic operational and service-review meetings.
- Prepare meeting minutes, action trackers, and follow-up reports.




- Ensure that all reports and records are accurate, complete, confidential, and submitted on time
- Vendor Coordinations
- Advice on the requirements and monitor the functioning Week on Week
- Provide necessary support in the Transition process of the service provider on various aspects of the Services
- Designate a person as a single point of contact for day-to-day operations.
- Review periodic MIS reports and take appropriate actions.
- Knowledge Transfer through an existing vendor (if any)
- Providing all OEM contract info and contract matrix for vendor management (if any)

📌 Business Operations Consultant (Mumbai)
🏢 ValuePoint
📍 Mumbai