Payroll: Direct employment with Kotak Mahindra Bank
Job Summary
We are looking for energetic and customer-focused individuals for the role of Inbound Officer Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.
Key Responsibilities
- Handle inbound customer calls efficiently and professionally
- Resolve customer queries related to banking products and services
- Deliver high-quality customer service (approx. 75% of role)
- Identify and execute cross-selling opportunities (approx. 25% of role)
- Maintain call quality and productivity standards (100-150 calls per day)
- Achieve individual and team targets
Eligibility Criteria
- Education: Graduate (mandatory)
- Age Limit: 20 to 30 years
- Communication: Excellent spoken English skills
- Employment Gap: Not more than 6 months
Compensation & Benefits
- CTC: Up to 3,70,000 per annum (based on interview performance)
- In-hand Salary:
- Approx. 18,000/month (entry level)
- Up to 24,000/month (experienced candidates)
- Incentives: Up to 5,000 per month
- Payroll: Direct employment with Kotak Mahindra Bank
Work Schedule
- Shift Timing: Between 8:00 AM 8:00 PM (any 9-hour rotational shift)
- Weekly Offs:
- First 6 months: 4 rotational offs per month
- After confirmation (6 months): 6 rotational offs per month
Location Details
- Work location: Wagle Estate, Thane
Submit Your Application!
To schedule your interview, Call or send your CV through WhatsApp
Contacted By: HR Siddhi - (phone hidden)
Note: Immediate Joining!
📌 Kotak 811 Inbound Officer | Customer Service (On Roll) (Thane)
🏢 Credicus Business Services
📍 Thane
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