- Minimum 6 months of experience in an International BPO Chat Process.
- Prior experience in the US Telecom domain will be preferred.
- Strong customer service orientation with the ability to provide quick and accurate resolutions.
- Excellent written English communication skills (Minimum B2 Level proficiency).
- Typing speed of 40 WPM with 90% accuracy is mandatory.
- Hands-on experience in handling dual chat/multiple chat interactions simultaneously in a B2C environment.
- Robust troubleshooting, problem-solving, and analytical skills.
- Ability to manage customer queries professionally while maintaining quality standards.
- Comfortable working in night shifts and split weekly offs.
- Should be willing to work from the office on all working days.
- Good time-management and multitasking abilities.
- Proficient in using chat support tools and CRM applications.
- Demonstrates adaptability, attention to detail, and a customer-first approach.
- Freshers are not eligible for this role.

📌 Customer Associate/Senior Customer Associate-Chat Process (Pune)
🏢 Tech Mahindra
📍 Pune