Roles and Responsibilities :

- Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns in a timely and qualified manner.
- Process customer orders, cancellations, and modifications while maintaining accurate records of transactions.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs and preferences.
- Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

- 0-8 years of experience in BPO/Call Centre environment with focus on Customer Support role.
- Excellent communication skills with ability to handle multiple conversations simultaneously.
- Proficiency in processing emails, chats, and voice calls effectively.

📌 Customer Support Executive (Indore)
🏢 Genxlead
📍 Indore