Dear Candidate,

ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, solid industry specic alliances and the unique ability to leverage deep domain expertise from ITC Group businesses.

ITC Infotech is a wholly owned subsidiary of ITC Ltd. ITC is one of Indias leading private sector companies and a diversified conglomerate with businesses spanning Consumer Goods, Hotels, Paperboards and Packaging, Agri Business and Information Technology.

Position : Desktop support

Experience : 2 to 3 years

Location : Mumbai (Colaba)

Preferred Qualifications : Bachelor's degree in Computer Science, IT, or a related field.

Mode Of Interview : Virtual

Work mode : Work from Office

Notice Period : Immediate joiners only

Job Description :

1 Build Windows 10/11 Desktops Laptops

2 Setup desktop laptop in the domain and configure user profile

3 Setup standard applications like MSOffice mail clients MS Outlook Lotus Notes Antivirus Security software CrowdStrike and specific business software SAP client

4 BaU Application support for the above software





5 User creation deletion transfer with ITSS team Logging requests with the ITC Service Desk for the creation modification deletion and transfer of mailboxes AD IDs

6 Verification of groups including their creation and deletion in collaboration with group owners

7 The team will handle user Active Directory account unlocking password resets and coordination with the central Active Directory and Central Local Network teams

8 Basic understanding of network concepts and devices Initial diagnosis and resolution of network-related issues Liase with ITSS network team for Wan issues

9 VC room equipment setup and coordination

10 Supervision of LAN switches and collaboration with the Network Engineer a Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations Branches and Warehouses.

If anyone is interested for the above position then share your profile directly with [email protected]

📌 Desktop Support Engineer (Mumbai)
🏢 ITC Infotech
📍 Mumbai