Roles and Responsibilities

Technical troubleshooting • Project execution • Team leadership • Customer communication • Technical presentations • IT/network integration awareness • Process development • Vendor coordination • Ownership and accountability.

- On-time installation and successful customer handover
- Service response and resolution turnaround time; equipment uptime and repeat incidents
- Customer satisfaction and preventive maintenance / AMC compliance
- Engineer productivity, training and team development
- CRM data completeness, reporting timeliness and process adherence
- Quality and effectiveness of technical demonstrations and pre-sales support

- Manage technical services operations for medical devices and equipment,



ensuring timely delivery of projects from initiation to completion.

- Provide technical support to customers through phone, email, or on-site visits, resolving issues related to product functionality, installation, and maintenance.

- Develop instructional materials such as user manuals, guides, and videos for current product launches or updates.

- Collaborate with sales teams to identify customer needs and develop effective solutions using company products.

- Ensure compliance with regulatory requirements by maintaining accurate records of servicing activities.

📌 Technical Service Manager (Chennai)
🏢 Sar Healthline
📍 Chennai