Role: Grievance Redressal Officer (Tamil Mandatory)

Location: On-site
Employment Type: Full-time

We are urgently looking for a Tamil-speaking skilled to manage and support the effective handling and resolution of worker grievances and complaints.

Key Responsibilities

- Handle worker calls and grievances in Tamil, English, & Hindi.
- Record and maintain accurate grievance records.
- Coordinate with relevant departments for timely resolution.
- Track pending complaints and follow up on cases.
- Escalate sensitive and urgent issues to the appropriate authorities.
- Maintain confidentiality and ensure professional, impartial handling of all complaints.

Eligibility and Experience

- Fluency in Tamil, Hindi, & English is essential.
- 1-2 Years prior experience in grievance redressal, customer support, call centre operations, worker welfare, human resources, employee relations, or social development is preferred.
- Graduate in Social Work, Human Resources, Sociology, or a related discipline preferred.




- Experience in manufacturing, worker welfare, labour rights, HR, BPO/call centre operations, or customer grievance management is desirable.
- Strong communication, documentation, coordination, and problem-solving skills.
- Basic proficiency in MS Office and digital record-keeping tools.
- Willingness to work in shifts to support grievance reporting and management.

Who Should Apply?

We welcome applications from candidates who are good listeners, demonstrate empathy, handle sensitive concerns responsibly, and are committed to ensuring that workers' voices are heard and their grievances are appropriately addressed.

Office Location: V29/11A, Sector-24, DLF Phase 3, Gurugram.

Interested candidates may share their CV at [email protected] or WhatsApp-(phone hidden) with the subject line: Application Grievance Redressal Officer.

📌 Grievance Redressal Officer (Tamil Mandatory) (Gurugram)
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