1. Key Responsibilities

- Handle and resolve customer complaints and escalations professionally.
- Manage high-priority and critical customer concerns.
- Coordinate with internal departments to ensure timely resolution.
- Follow up with customers until their issues are resolved.
- Maintain escalation records and prepare daily MIS reports.
- Ensure customer satisfaction through effective communication.
- Identify recurring issues and suggest process improvements.
- Handle inbound and outbound customer calls.

2. Required Skills

- Excellent verbal and written communication skills.
- Robust problem-solving and decision-making abilities.
- Experience in handling customer escalations and complaints.
- Ability to manage difficult customers professionally.
- Good coordination and follow-up skills.
- Customer relationship management.
- Basic knowledge of MS Excel and CRM tools.

📌 Customer Care Executive (Mumbai)
🏢 Ultrafresh
📍 Mumbai