Customer Manual Invoicing & Contract Review Specialist

At Nouryon, our global team takes positive action every day to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer societys needs today and in the future.

We are looking for a Customer Manual Invoicing & Contract Review Specialist who can ensure accurate and timely customer billing, interpret commercial contracts, support revenue protection, and collaborate with cross-functional teams to deliver an efficient and compliant Order-to-Cash process.

In your future role as Customer Manual Invoicing & Contract Review Specialist, you will:

Manual Invoicing

- Prepare, validate, and issue manual invoices, credit notes, and debit notes within ERP and billing systems such as SAP, Oracle, or similar platforms.
- Gather and validate billing inputs from Sales, Operations, Customer Service, Project Management, and other business stakeholders, ensuring all required approvals are in place.
- Apply the correct pricing, taxes (GST/VAT), payment terms, currencies, purchase order references, and customer-specific billing requirements.
- Support month-end, quarter-end, and year-end closing activities by ensuring timely and accurate invoice processing.
- Reconcile billed amounts against contracts, orders, deliveries, timesheets, milestone achievements, and usage data.
- Resolve invoice discrepancies, customer invoice rejections, and electronic invoicing portal issues.
- Monitor unbilled transactions and proactively initiate corrective actions to minimize revenue leakage.

Contract Review & Billing Compliance

- Review customer contracts, amendments, order forms, statements of work (SOWs), and renewals to identify billing-relevant terms and obligations.
- Analyze pricing structures, payment terms, invoicing frequencies, rate cards, discounts, rebates, milestones, escalations, and termination clauses.
- Create contract summaries and billing abstracts that provide clear guidance to billing and finance teams.
- Identify non-standard terms, billing risks, and contractual ambiguities and collaborate with Legal, Commercial, and Finance stakeholders to resolve them.




- Ensure contract terms are accurately reflected in ERP and billing systems.
- Track contract renewals, pricing changes, amendments, and expiration dates to maintain billing compliance.
- Perform periodic reviews and audits of customer accounts to ensure alignment between contractual obligations and billing execution.

Controls, Reporting & Collaboration

- Maintain complete supporting documentation in line with audit, SOX, and internal control requirements.
- Investigate and resolve customer billing disputes and queries in collaboration with internal stakeholders.
- Support Accounts Receivable and Cash Collection teams by resolving invoice-related issues impacting collections.
- Analyze billing trends and identify opportunities for process optimization, automation, and efficiency improvements.
- Prepare regular reports and dashboards related to manual billing volumes, billing accuracy, dispute trends, credit notes, and revenue impact.
- Collaborate closely with Commercial, Customer Service, Finance, Legal, Operations, and IT teams to support business objectives and customer satisfaction.

Great if you have

- Strong understanding of Order-to-Cash (O2C), Billing, Accounts Receivable, and Revenue Recognition processes.
- Experience reviewing commercial contracts and translating contract terms into operational billing requirements.
- Knowledge of ERP platforms such as SAP, Oracle, NetSuite, Microsoft Dynamics, or similar systems.
- Strong analytical, problem-solving, and reconciliation skills.
- Experience working with multinational stakeholders in a global business environment.
- Advanced Excel knowledge including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data analysis.
- Understanding of GST, VAT, and other indirect tax considerations related to invoicing.

We believe you are...

- Detail-oriented with a high level of accuracy and accountability.




- Analytical and capable of identifying risks and resolving complex billing issues.
- Customer-focused with a proactive mindset.
- Organized and able to manage multiple priorities and deadlines.
- A collaborative team player with strong stakeholder management skills.
- Comfortable working in a fast-paced and dynamic international environment.
- Committed to continuous improvement and operational excellence.

We believe you bring

- Bachelor's degree in Accounting, Finance, Commerce, Business Administration, or a related field.
- Minimum 2-5 years of experience in Billing, Accounts Receivable, Order-to-Cash, Contract Administration, or a related Finance function.
- Experience reviewing customer contracts and identifying billing-related clauses and obligations.
- Practical experience working with ERP or billing systems.
- Strong proficiency in Microsoft Excel and financial reconciliations.
- Excellent written and verbal communication skills in English.
- Experience in a shared services, global business services, or multinational organization is preferred.

We offer you

At Nouryon, we not only offer an exciting role and great colleagues, but also benefits in addition to your salary.

Are you passionate about collaboration, continuous improvement, and delivering excellent customer service? Do you want to grow together with a company that is forward-looking and continuously improving how it works? Our employees have ideas on how to build a sustainable future and the drive and passion to realize them. If that describes you, we will gladly make way for your ambitions.

From day one, we support your personal growth through challenging positions and comprehensive learning and development opportunities in a energetic, international, diverse, and proactive working environment.

Good to know

This is a permanent full-time position within the Finance Order-to-Cash organization. The role may be based in a hybrid working environment and will require close collaboration with stakeholders across multiple functions and regions. The position plays a critical role in ensuring billing accuracy, revenue protection, compliance, and an exceptional customer experience.

📌 Customer Manual Invoicing & Contract Review Specialist (Navi Mumbai)
🏢 Nouryon
📍 Navi Mumbai