Job Description
Position - Network Support Engineer
Department - IT Infrastructure / Network Operations
Experience: 2 -5 years of relevant experience in Network Support and Infrastructure
Employment Type
Full-Time
Job Location
[Guntur]
Role Overview
We are looking for a skilled and motivated Network Support Engineer with hands-on experience in MikroTik networking and enterprise Wi-Fi technologies.
The candidate will be responsible for monitoring, configuring, troubleshooting, and maintaining network infrastructure, including routers, switches, wireless access points, Internet connectivity, LAN/WAN, and Wi-Fi networks.
The ideal candidate should have strong networking fundamentals, practical experience with MikroTik RouterOS, and the ability to troubleshoot network and wireless issues independently.
Key Responsibilities

- Monitor and maintain network infrastructure and connectivity.
- Configure, troubleshoot, and maintain MikroTik routers and switches.
- Support LAN, WAN, Internet, and wireless network infrastructure.
- Configure and troubleshoot MikroTik RouterOS features and services.
- Configure and troubleshoot VLANs, routing, DHCP, DNS, NAT, and firewall rules.
- Monitor bandwidth utilization, network performance, and link availability.
- Troubleshoot network issues including packet loss, latency, connectivity, and bandwidth problems.
- Configure and maintain wireless Access Points and Wi-Fi networks.
- Troubleshoot Wi-Fi coverage, connectivity, authentication, interference, and performance issues.
- Support multiple SSIDs and VLAN-based wireless networks.
- Configure guest Wi-Fi and appropriate access restrictions.
- Monitor wireless clients, AP health, channel utilization, and signal strength.
- Perform network device configuration changes according to approved procedures.
- Maintain configuration backups and network documentation.
- Monitor network alerts and respond to incidents within defined SLAs.
- Coordinate with ISPs and vendors for Internet and connectivity-related issues.
- Participate in network installation, upgrades, migration, and maintenance activities.
- Escalate complex network issues to senior engineers when required.
- Maintain network diagrams, IP addressing information, device inventory, and configuration records.
- Provide technical support to users for network and Wi-Fi-related issues.

Required Technical Skills
MikroTik
Strong hands-on knowledge of MikroTik RouterOS is required.
The candidate should have experience with:

- MikroTik router configuration
- RouterOS
- WinBox
- WebFig
- CLI
- IP addressing and subnetting
- DHCP Server/Client
- DNS
- NAT
- Firewall and filter rules
- Address Lists
- Static routing
- OSPF
- VLANs
- Bridge configuration




- Interface configuration
- Bonding/LACP - where applicable
- Bandwidth management
- Queues / Queue Tree
- Simple Queues
- Traffic monitoring
- Connection tracking
- VPN fundamentals
- PPPoE
- Hotspot configuration
- Failover
- Load balancing
- Dual-ISP configuration
- Basic scripting/automation - preferred

Wi-Fi / Wireless Networking
The candidate should have practical experience supporting Wi-Fi networks.
Knowledge of:

- 2.4 GHz, 5 GHz, and 6 GHz Wi-Fi
- SSID configuration
- Access Points
- Wireless controllers/management platforms
- WPA2/WPA3
- 802.1X
- RADIUS
- Guest Wi-Fi
- Captive portal
- Wireless VLANs
- Roaming
- Channel planning
- Channel utilization
- RF interference
- RSSI
- SNR
- Transmit power
- Wireless coverage
- High-density Wi-Fi environments

The candidate should be able to troubleshoot:

- Weak Wi-Fi signal
- Slow Wi-Fi
- Intermittent connectivity
- AP disconnections
- Authentication failures
- Roaming issues
- Channel interference
- High client density
- DHCP issues over Wi-Fi

Networking Fundamentals
Robust understanding of:

- TCP/IP
- IPv4
- IPv6 - basic knowledge
- Subnetting
- VLANs
- Trunking
- ARP
- DHCP
- DNS
- NAT
- Routing
- Static routing
- OSPF
- Firewall concepts
- ACLs
- VPN
- QoS
- LAN/WAN concepts

Internet & WAN Connectivity
Experience with:

- Multiple ISP connectivity
- Static/public IP configuration
- ISP troubleshooting
- Dual-WAN
- Failover
- Load balancing
- PPPoE
- DHCP-based WAN
- NAT
- Port forwarding
- Bandwidth management
- Basic BGP knowledge - preferred

Network Security
Basic to intermediate understanding of:

- MikroTik firewall
- Input/Output/Forward chains
- NAT rules
- Address Lists
- Port security
- Network segmentation
- VLAN isolation
- Guest network isolation
- VPN
- Secure device management
- SSH
- User authentication

The candidate should understand how to securely configure MikroTik devices rather than relying on default configurations.
Network Monitoring & Troubleshooting
Experience with network monitoring and diagnostic tools is preferred.
The candidate should be familiar with:

- MikroTik Torch
- Ping
- Traceroute
- WinBox monitoring
- Interface monitoring
- Traffic monitoring
- Packet capture
- SNMP
- Syslog
- Network monitoring systems

The candidate should follow a structured troubleshooting approach:




Identify >> Isolate >> Analyze >> Resolve >> Validate >> Document
Scenario-Based Responsibilities
The candidate should be capable of handling situations such as:
Scenario 1 - Internet Down
If the office Internet goes down, the engineer should be able to:

- Check ISP link status.
- Check MikroTik WAN interface.
- Verify IP address/gateway.
- Test gateway connectivity.
- Check DNS.
- Check NAT.
- Check routing.
- Verify firewall rules.
- Check ISP-side issues.
- Activate/verify secondary ISP if available.

Scenario 2 - Slow Internet
The engineer should investigate:

- WAN utilization
- Top bandwidth consumers
- MikroTik CPU/memory
- Firewall/connection tracking
- Queues
- Packet loss
- Latency
- ISP performance
- DNS
- Application traffic

Scenario 3 - Wi-Fi Slow
The engineer should check:

- Signal strength/RSSI
- SNR
- Channel utilization
- Interference
- Number of clients
- AP utilization
- Channel width
- AP uplink
- DHCP
- Internet/WAN utilization

Documentation
Maintain accurate:

- Network topology diagrams
- IP address records
- VLAN information
- MikroTik configuration backups
- ISP details
- WAN circuit information
- AP inventory
- SSID information
- Device inventory
- Port mapping
- Configuration documentation
- Incident records
- Change records

Qualifications

- Bachelor's degree/Diploma in Computer Science, Information Technology, Electronics & Communication, or a related field.
- 2 - 5 years of relevant networking experience.
- Hands-on experience with MikroTik and Wi-Fi environments.

Preferred Certifications

- MikroTik MTCNA
- MikroTik MTCRE - advantage
- MikroTik MTCWE - advantage
- MikroTik MTCINE - advantage
- CWNA/CWNP - advantage
- CompTIA Network - advantage
- CCNA - advantage

Soft Skills

- Strong analytical and troubleshooting skills.
- Good communication and interpersonal skills.
- Customer/service-oriented approach.
- Ability to work independently and as part of a team.
- Ability to handle multiple incidents simultaneously.
- Good documentation skills.
- Willingness to work in shifts/on-call support when required.
- Ability to work under pressure during network outages.
- Robust learning attitude and interest in emerging networking technologies.

Key Performance Indicators (KPIs)

- Network uptime and availability
- Wi-Fi availability
- Incident response time
- Mean Time to Resolution (MTTR)
- SLA compliance
- First-level resolution rate
- Network incident recurrence
- Successful change implementation
- ISP issue resolution
- Network monitoring and alert response
- Configuration backup compliance
- Documentation accuracy
- User/customer satisfaction

📌 Network Support Engineer (Vijayawada)
🏢 Transmedia Group
📍 Vijayawada