Key Responsibilities

1. Shift Briefing Handover Review

Logs: Review and analyze the previous shift's sales logbook, unresolvedcorporate client inquiries, newly assigned inbound leads, and active CRM systemnotifications.

Event Preparation: Verify daily banquet event orders (BEOs) and corporate group movementsto prepare personalized property walkthroughs, site inspections, and welcomesetups for arriving clients.

Resource Allocation: Execute assigned tasks from the Sales Manager, including following upon wedding/event inquiries, preparing contract drafts, and resolving basicclient requests.

2. Inventory, Collateral Tool Assessment

Tool Accountability: Access and verify full personal operational access to propertymanagement systems (Opera), central CRM platforms, digital contract storage,and sales presentation tools.

Stock Verification: Maintain and audit physical sales collateral at the desk, includingluxury digital brochures, corporate gift kits, premium promotional giveaways,and updated banquet menus.

Resource Conservation: Monitor and track the distribution of complementary amenity vouchersand physical sales kits, ensuring zero wastage in compliance with propertycost-control guidelines.

3. Sales Pipeline Operations

Precision Monitoring: Conduct daily sales outreach, cold calling, and email follow-ups for warmleads, adhering strictly to 5-star brand guidelines and corporate luxury salesscripts.

Technical Logging: Update the CRM system hourly to document inquiry response times, leadprogression statuses, group space availability, and direct booking client interactions.





Team Coordination: Liaise directly with Front Office, Housekeeping, and Food Beverage via guest-service radio channels to coordinate the timing of clientsite inspections and amenities.

4. Brand Quality Assurance Hospitality Compliance

Work Quality: Review and draft outbound emails, customized event proposals, and basiccorporate rate agreements to ensure they are flawlessly written, legally sound,and reflective of a 5-star luxury brand.

Safety Protocols: Follow precise compliance measures for international data privacy laws(such as GDPR for global guests), secure credit card authorizations (PCI-DSS),and non-disclosure client privacy codes.

Hazard Avoidance: Actively observe client feedback during site tours and follow-up calls,immediately reporting any booking friction or pricing disputes to the SalesManager to protect the property's brand reputation.

5. Secure Closing Digital Reset

Secure Channels: Log out of all administrative sales databases, financial folders, andCRM dashboards to protect sensitive client data and restrict unauthorizedaccess.

Final Walk-through: Ensure automated follow-up emails are active, calendar invites forupcoming client site inspections are sent,



and data entry logs are explicit beforelogging off.

Station Reset: Maintain an immaculate, deep-cleaned sales desk and client-facingpreview lounges, archiving processed paperwork and completing outstanding dataentries before shift end.

6. End-of-Shift Wrap-up

Data Logging: Complete daily sales activity updates, log lead status conversionswithin the CRM, and flag pending contracts requiring urgent attention tomorrowmorning.

Restocking: Prepare requests for the next day's physical sales collateralreplenishment, log outstanding client amenity orders, and brief the incomingsales team on critical pending leads.

Candidate Requirements Skill Matrix

Skill Category

Core Competency Requirement

Education

Degree in Hospitality Management, Business Administration, Marketing, or a related field from an accredited institution.

Time Management

Ability to handle multiple client follow-ups simultaneously, prioritize urgent proposal requests, and maintain accuracy during high-volume wedding and corporate booking seasons.

Attention to Detail

Uncompromising standards of professional copywriting, immaculate data entry in the CRM system, precise documentation of guest requirements, and adherence to 5-star grooming and presentation standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sales Associate (Gurugram)
🏢 East India Hotels (EIH)
📍 Gurugram