Roles and Responsibilities :

- Handle international calls from customers, resolving their queries and concerns in a timely and qualified manner.
- Process customer requests, provide accurate information, and escalate issues when necessary to ensure prompt resolution.
- Maintain records of all interactions with customers using CRM software for tracking purposes.
- Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.

Job Requirements :

- 1-3 years of experience in BPO voice processes or similar industries.
- Excellent English communication skills with the ability to understand diverse accents and dialects.
- Proficiency in handling outbound processes, including making cold calls and handling objections.
- Ready to work in EST & Night Shift. (Get Daily Shit allowance for this)

📌 Voice Process Customer Care Executive, (Nashik)
🏢 Datamatics
📍 Nashik